STORE POLICY

CUSTOMER CARE

At HAIR to be Different, we are committed to providing an exceptional customer experience. Our goal is to ensure that every customer is satisfied with their purchase and confident in our products and services.

​

If you have any questions, concerns, or need assistance, please reach out to us via:
📧 Email: info@hairtobedifferent.net
📲 Social Media: @HairtobeDifferent

We strive to respond to all inquiries within 48 hours.

​

Need Help With Your Order?​

• For custom color services, email paintedbyTasha@gmail.com or visit our Custom Color Services page for more details.

• If you need to change your order, you must contact us within 12 hours of placing it.

• We do not offer refunds or exchanges, but if you experience an issue with your order, contact us immediately and we will do our best to assist you.

​

Our priority is ensuring high-quality luxury hair extensions, wigs, and customer color paired with excellent service. Thank you for choosing HAIR to be Different!

PRIVACY & SAFETY

At HAIR to be Different, we take your privacy and security seriously. When shopping with us, you can trust that your personal information is handled with care and never shared or sold to third parties.

​

How We Use Your Information

• We collect your name, email, shipping address, and payment details to process and fulfill your orders.

• Payments are securely processed through trusted third-party banking providers, ensuring safe and encrypted transactions.

• Your contact information may be used to send order confirmations, shipping updates, and promotional offers if you opt-in to our email list.

​

Data Protection & Security

✔️ All payment transactions are securely encrypted.
✔️ We do not store your credit card details.
✔️ Your personal data is only used for order fulfillment and customer communication.

​

When Will We Contact You?

📦 Order Confirmation & Updates – You’ll receive an email once your purchase has been processed and shipped.
📩 Customer Support Responses – If you reach out with an inquiry, we will respond within 48 hours.
💌 Marketing Emails (Optional) – If you subscribe to our newsletter, you will receive exclusive updates, discounts, and hair care tips.

​

If you have any questions regarding our privacy policy, please contact us at info@hairtobedifferent.net.